IMPORTANT UPDATE for Current Ecobee3 and Ecobee4 owners: Check your settings!
We’ve determined that the Ecobee3 and a current Ecobee4 have a default putting for warmth pumps which could significantly boom your software payments and reduce your system’s performance.
The new default putting is “No warmness pump with auxiliary warmness simultaneously.” If left because the default, this putting will motive the compressor to show off every time the warmth strips come on. That will devour extra strength and positioned out much less warmness, probably main to a far better software bill.
For higher strength performance and comfort, alternate this putting to “Run warmness pump and auxiliary warmness simultaneously.” This manner your auxiliary warmness will complement your warmness pump instead of changing it whilst the temperatures drop out of doors.
If you want any assist identifying the way to alternate those settings, please experience loose to touch us!
WHY DOES MY AUXILIARY HEAT KEEP COMING ON?
If you word that your auxiliary warmness appears to be approaching too often otherwise you get an alert that says “auxiliary warmness strolling too long,” there can be a easy restoration that would prevent a provider name.
If your Ecobee turned into lately installed, it’s feasible that the settings haven’t been modified from the manufacturing facility pre-sets. In different words, the manufacturing facility set the out of doors temperature at which the auxiliary warmness ought to come on and it’s better than you need it to be. Reset it to the temperature at that you really need the auxiliary warmness to return back on and notice if that solves the trouble.
Even in case your Ecobee isn’t new, the settings should are becoming modified accidentally (particularly when you have children withinside the house!), so take a look at them and reset the temperature if needed.
WHY IS THERE AN ALERT TO CHANGE MY UV LIGHT?
If you don’t have a UV mild on your HVAC system, this could be a difficult alert! Not to fear, though—it’s simply an automated alert that each Ecobee thermostat is ready to offer at positive times, whether or not you've got got a UV mild or now no longer.
WHY IS MY ECOBEE SHOWING QUESTION MARKS?
This is an indication that your Ecobee simply desires to be reset. Turn it off, wait some mins, after which flip it again on once more. Everything ought to move again to normal.
WHAT DO I DO IF MY ECOBEE4’S BLUE LIGHT DOESN’T COME ON WHEN I SAY “ALEXA”?
Try activating Alexa manually. Touch the microphone icon on the house screen, then faucet “Push to Talk.” The blue mild ought to come on. Speak and Alexa ought to respond.
If Alexa does paintings whilst activated manually, you can want to be towards the thermostat whilst saying “Alexa.” Also, make certain you communicate definitely and bear in mind whether or not there can be history noise interfering.
WHY DOES ALEXA KEEP SAYING “SORRY, I NEED A MINUTE”?
This normally approach that your Ecobee has misplaced its reference to the Alexa provider. When that happens, a query mark ought to seem with the microphone icon. Check the relationship among your Ecobee4 and the wireless network (see underneath). If the wireless is operating however the Ecobee nonetheless can’t connect to Alexa, you’ll want to touch Ecobee help.
HOW DO I RESTORE MY ECOBEE’S WI-FI CONNECTION?
If your Ecobee has misplaced its wireless connection, the primary component to do is take a look at that your wireless is operating. Try connecting to the wireless with some other device. If it doesn’t paintings, restart your router through unplugging it, ready some mins, then plugging again in.
Once you've got got showed that the wireless is operating for different devices, it’s time to attempt restarting your Ecobee. Turn it off, wait as a minimum one minute, then flip it again on once more. Allow your Ecobee in addition up as normal.
Once the thermostat has booted up, open the Quick Change menu (cog icon) and take a look at the Wi-Fi connection icon. If it isn’t related yet, attempt last the menu, ready some extra mins, after which establishing once more. If it nonetheless isn’t operating, you could get in addition technical help through calling the Ecobee help hotline at 1-877-932-6233.
WHY DOES MY ECOBEE THERMOSTAT KEEP SAYING “LET ME STRETCH MY WINGS”?
If your Ecobee maintains displaying this message, it approach that some thing is inflicting the thermostat to restart again and again once more. It’s in all likelihood a trouble with the wiring/voltage, so that you ought to name your depended on HVAC business enterprise for provider.
WHY DOES MY ECOBEE4 SAY “AND HOLDING”?
If you manually alter your Ecobee4’s temperature in order that it’s now no longer following its programmed schedule, the thermostat will say “And holding” to signify that it's going to maintain at that temperature till you cancel the alternate. ecobee3 outdoor sensor
HOW CAN I GET MY ECOBEE TO AUTOMATICALLY RETURN TO ITS REGULAR PROGRAM AFTER I’VE MANUALLY ADJUSTED THE TEMPERATURE?
With its default settings, in case you manually alternate the temperature for your Ecobee thermostat, it's going to live at that temperature till you “clear” it. That approach in case you don’t keep in mind to reset it, it won’t alternate to its bedtime or away software at its everyday time.
However, you could alternate the alternatives in order that your Ecobee will move again to its everyday software on the time of the subsequent scheduled temperature alternate. On the thermostat, pick Main Menu, then Settings. Next pick Preferences. Then faucet Hold Action. It will come up with quite a number alternatives to pick for whilst you need your Ecobee to mechanically go back to its scheduled software.
And that’s it! Now you don’t must fear approximately going again and resetting your thermostat after you’ve manually modified it. It ought to move again to its often scheduled software mechanically.
WHY ARE MY SENSORS SHOWING N/A FOR TEMPERATURE AND OCCUPANCY?
If your sensors aren’t speaking with the thermostat, you’ll get N/A for each temperature and occupancy (see underneath if the temperature is displaying up however the sensor can’t inform that the room is occupied). First, attempt transferring your sensors towards the thermostat to peer if it is able to choose out them up. ecobee3 thermostat sale
If that doesn’t paintings, attempt doing a tough restart of the sensor. Start through casting off the again cowl of the sensor after which getting rid of the battery. Wait for as a minimum mins earlier than setting the battery again in. Then wait some other 5 mins. Finally, take a look at the thermostat once more to peer if the sensor is now speaking with it.
WHY ARE MY ECOBEE3 SENSORS DETECTING TEMPERATURE BUT NOT DETECTING WHETHER THE ROOM IS OCCUPIED?
You might also additionally have a sensor that turned into prepare incorrectly. Ecobee determined that a number of their sensors were incorrectly assembled. Basically, the covers had been placed on with inside the incorrect position. If your sensor is detecting the temperature and connecting to the thermostat, however now no longer detecting occupancy, this might be what’s going on.
Ecobee has installation a web page with instructions for both getting your sensors changed or solving them yourself.
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