Ecobee Thermostat How to & Troubleshooting Guide

 Whether you need to hold your private home heat or cool, a thermostat is crucial because it facilitates to alter the temperature in step with your preferences. In addition, the Ecobee thermostat facilitates to convey symmetry in your heating and cooling desires which in flip ends in higher strength utilization. Here are a few suggestions that will help you use your Ecobee thermostat efficaciously and fasten any problems that can get up even as the usage of it.

Why is my Ecobee thermostat now no longer running?

The foremost motive your thermostat isn't always running is energy connectivity. However, the purpose of the energy problem can also additionally range relying on whether or not you've got got simply hooked up the thermostat or if it become running and stopped running.

Newly hooked up Ecobee thermostat

If you’ve simply hooked up your Ecobee and it isn't always powering on, comply with the stairs furnished to recognize extra approximately what can be inflicting the problem.

Power wiring

The energy R/Rc/Rh twine for all Ecobee thermostats desires to be linked to the Rc terminal. To energy at the thermostat besides for the Ecobee3. Ensure that each one the wires are effectively inserted into the terminal blocks at the thermostat through giving the wires a mild tug to make certain they’re linked. The lever at the aspect have to be down-dealing with to signify that the twine has been correctly secured.

Use a C twine

Ecobee thermostats require a C twine to energy on. First, make certain you've got got a twine linked to the thermostat C terminal. This twine have to be linked to the C terminal to your HVAC manage board first earlier than the usage of it as your C. If you do now no longer have a C twine, take a look at your thermostat package for spare wires you could use as a C.

Note: If you do now no longer see any spare wires however have the subsequent wires: R, G, Y, you want to put in the Power Extender Kit(PEK).

Terminal connections

After putting in your energy extension kit, confirm that the wiring to your thermostat is hooked up to the appropriate terminal at the HVAC manage board. It have to be as follows

1. R twine >> RC terminal
2. G twine >> C terminal
3. W twine >> W1 terminal
4. Y twine >> PEK terminal
5. C twine >> C terminal

Thermostat placement at the backplate

Thermostat wires can save you the Ecobee from well connecting to the backplate and purpose the thermostat now no longer to show on. Instead, keep off your thermostat wires to insert the thermostat pins absolutely into the backplate. You have to pay attention a click on while you do it effectively. Additionally, there have to be no areas among the Ecobee and the backplate.

Check for voltage

if all of your wiring is on factor and the thermostat remains now no longer running, take a look at the voltage. Use a voltmeter to check for voltage among the RC and C wires on the thermostat. Anything much less than 24VAC will now no longer energy the Ecobee. Ensure the energy is on earlier than acting the test. ecobee3 outdoor sensor

Check your setup

Ensure the duvet panel of the furnace is closed effectively. Some furnaces have a protection transfer that cuts off energy to the gadget if the duvet panel isn't always closed effectively.

Ecobee thermostat won’t switch on the warmth

These are the maximum not unusual place reasons of your furnace now no longer turning on;

The furnace isn't always powered

Check the furnace breaker transfer at the principle breaker panel. If the breaker has been tripped, strive switching it lower back on.

The thermostat isn't always on warmth mode

Your Ecobee thermostat will show a flame icon with an orange-coloured define whilst it’s calling for warmth. If the define at the flame icon is white, the thermostat isn't always calling for warmth.

Your thermostat is programmed to name for warmth whilst the indoor temperature drops 0.5 °F (0.3 °C) under your warmth set factor, that is usually referred to as the “warmth differential temperature.” If the indoor temperature has now no longer dropped under the warmth differential temperature, the Ecobee will now no longer name for warmth. ecobee3 thermostat sale

Ecobee thermostat display now no longer running

A clean display is a deal-breaker, particularly while you want to alter your thermostat’s settings. Here are a few motives why it isn't always running;

Tripped breaker

Clogged drain line

Faulty or disconnected wiring

Reset the Thermostat

Your thermostat can be experiencing connectivity problems inflicting it to examine the wrong temperature, which can also additionally purpose the AC to blow heat air. To restore this, you have to reset the temperature variance.

• Press the menu icon and pick out Settings.
• Go to the Reset menu on the stop of the settings tab.
• Choose Reset all settings after which click on Yes to confirm.

Check your wiring

Check the AC cables to make certain they may be effectively connected to the thermostat. You have to additionally make certain that the wires do now no longer shape a brief circuit.

Ecobee Sensors How to & Troubleshooting Guide

 If you've got got an Ecobee thermostat, the Ecobee sensor is the add-on buy you by no means knew you needed. The cap potential to experience human beings in a room and most effective prompt the thermostat’s temperature settings as programmed will cross an extended manner in saving energy.

This adoption of movement sensing intelligence for thermostat law is a game-changer. Especially because it facilitates to adjust the temperature relying at the variety of occupants with inside the room, so in case you personal an Ecobee sensor, live tuned to discover ways to troubleshoot it.

How do I reset my Ecobee sensor?

To do a manufacturing facility reset, comply with the stairs below;

• Remove the round backing from the lower back of the sensor.
• Circular backing from the unit
• Remove the battery from the battery slot.
• Removing the battery
• Gently raise the prongs with inside the center of the battery slot together along with your index fingernail.
• Prongs with inside the battery slot
• Place the battery lower back into the battery slot with the fantastic facet dealing with down for 30 seconds. ecobee3 thermostat sale
• Wait 30 Seconds

Remove the battery and area the battery lower back in with the fantastic facet dealing with up.

1. The fantastic facet dealing with up
2. Place the backing lower back onto the battery slot.
3. How do I calibrate my Ecobee clever sensor?
4. Go to the menu for your Ecobee display screen.
5. Select ‘Installation settings’ from the Settings menu.
6. Now cross to ‘Thresholds’ and choose ‘Temperature Correction.’
7. You can alter the temperature to what you spot fit.

How do I pair my Ecobee clever sensor?

To prompt a Room Sensor, make certain that your Ecobee is unsleeping via way of means of status in the front of it or touching the display screen. You might also additionally want to lower back out of the menu or clean any full-display screen indicators first.

Once your thermostat is at the Home Screen;

Gently pull the plastic tab at the lower back of the sensor.

Look for a message for your Ecobee’s display screen. The 4-digit ID have to fit the 4-digit code at the lower back of your sensor. Tap Pair now to verify pairing.

Choose a sensor call from the listing or input a custom call via way of means of deciding on Enter Your Own. Tap Next whilst you are done. ecobee3 outdoor sensor

Choose what Comfort Settings (i.e., Home, Away, and Sleep) you need the Room Sensor to take part in via way of means of checking or unchecking the packing containers. When a sensor participates in a Comfort Setting, its temperature readings are used with the thermostat’s readings to calculate a median temperature throughout a couple of rooms.

Tap Next, then Finish whilst you’re done.

Note:

If you’re uncertain what settings you’d want to use, depart all the packing containers checked for now. You can usually extra participation settings later via way of means of going to MAIN MENU > SENSORS > Tapping the sensor in question > PARTICIPATION. Learn extra approximately sensor participation with inside the subsequent section. 

• How to unpair a Room Sensor
• On the thermostat, choose the hamburger menu
• From your thermostat’s Main Menu, choose Sensors.
• Tap at the sensor you’d want to remove.
• Select the trash icon with inside the top-proper corner, then choose Unpair.

 Here are nearly all issues associated with ecobee customers facing, and the way to repair them are in element to make certain that the customers of ecobee3 lite troubleshooting those issues easily.

Ecobee3 thermostat won’t switch on

A unexpected black display generally suggests insufficient voltage is going to the thermostat if the ecobee changed into formerly grew to become on and jogging well. The ecobee derives energy from the heater, so a energy failure on the thermostat might bring about a few disturbance to this energy supply.

If you've got got a multimeter, you could take a look at the voltage among RC and C on the ecobee—some thing much less than 24 VAC is insufficient. Check for the subsequent:

A tripped circuit: To make sure that the circuit powering the furnace isn't always activated, seek your breaker box. If it's far, switching it lower back on and the ecobee can energy lower back on to go back energy to the furnace.

A blown fuse at the furnace manipulate board: To display the manipulate panel wherein your thermostat wires are linked, open the panel for your furnace. Many gadgets at the board have a pink three or an orange five amp fuse. Check this fuse and make certain it's far intact. A blown fuse goes to want to be patched. The ecobee is anticipated to show lower back on till a blown fuse is replaced.

A tripped excessive-restrict temperature sensor: This is generally observed with the aid of using rebooting after a warmth name on the thermostat, which also can bring about a complete loss of thermostat manipulate.

A tripped flow transfer: This is generally observed with the aid of using rebooting at some stage in a name for cooling which might also additionally bring about a lack of energy completely. Inspect your flow transfer/condensation pump/drip pan (positioned on the furnace) to look if there’s an extra of water or any blockage stopping the water from draining. Once that is addressed, the ecobee need to energy lower back on.

Why My furnace won’t switch on?

No energy in your furnace: Scan the principle breaker panel for the furnace breaker transfer. Try flipping it lower back on if the breaker has been activated.

The furnace is overheating: An inner temperature sensor that acts as a protecting valve is utilized in each furnaces. This sensor will malfunction if the furnace overheats, inflicting the warmth to show off. To assist cool itself down, the furnace might also additionally maintain to function the fan blower, or won't carry out any operation till the tool is reset or has cooled down enough.

Furnaces normally overheat because of the subsequent conditions:

Running for lengthy periods: The hotter it's far outside, the extra and longer your heater goes to paintings to preserve your private home internal warm. This can motive overheating of the furnace tool in a few situations. Lowering the constant factor of your warmth temperature can assist keep away from overheating of your furnace machine.

Reduced airflow: Clogged or grimy air filters lessen the airflow thru the furnace, that could motive it to overheat. Check your clear out out. If the clear out out is clogged, it need to get replaced or cleaned.

If your clear out out is easy or changed into currently changed, there can be a buildup of dust on different factors with inside the furnace just like the condensing coil or warmth exchanger.  If converting or cleansing the clear out out does now no longer clear up the excessive restrict transfer hassle a technician might also additionally want to do a deep easy. ecobee3 multiple thermostats

The thermostat isn't always calling for warmth: Your ecobee thermostat will show a flame icon with an orange closured define whilst it’s calling for warmth. If the define at the flame icon is white, the thermostat isn't always calling for warmth.

Why My Ecobee3 Not Turning On Heat?

After setup the ecobee with the aid of using default set the fan to power efficiency, So what you to do extrade the settings therefore as said below.

You want to undergo an gadget setup to verify an appropriate wiring and gadget is related to the ecobee.

Tap the manipulate fan

And transfer the fan manipulate to the furnace

Why My Ecobee3 Not Turning On the A/C?

Ecobee Is Not Set To Trigger Your A/C On: One cause why your Ecobee might now no longer flip your air conditioner on is that it isn't always installation to cause it on. 

For example, if it's far seventy five levels to your house, and the air conditioner is about to show on at 76, it's going to now no longer switch on till it exceeds your distinct threshold. The air conditioner may even now no longer be precipitated to show on if the warmth is presently on.

Drain Pain: There are historically  approaches your HVAC machine will drain water: drain ache or drain tube. Regardless of the method, if the water degree is simply too excessive, the air conditioner will mechanically close off, so the HVAC machine does now no longer get broken from the moisture. In those cases, your Ecobee may be not able to override this close-off mechanism.

Clog in The Drain Line: If there’s a clog to your drain line, this could additionally be inflicting drainage troubles that cause your air conditioner now no longer responding in your Ecobee. To repair this issue, you could unclog it DIY-style, or you could touch a expert to unclog your AC drain line.

A Full Drip Pan: Remove the pan completely from the lowest of the HVAC unit to easy it. You can sell off the drain pan out and wash it with slight cleaning soap and water earlier than placing it lower back in place. ecobee3 outdoor sensor

Cleaning the detachable drain pan frequently will can help you live on pinnacle of HVAC upkeep and save you water, algae, or mould from constructing up and in the end make your air conditioner prevent running.

What takes place if ecobee loses WIFI connection?

The first issue to do is to affirm in case your wireless is running in case your Ecobee has misplaced its wireless link. Try the use of a separate tool to hook up with the wireless. Restart the router with the aid of using unplugging it, ready some minutes, and plugging it lower back in if it doesn’t paintings.

Once you've got got showed that the wireless is running for different gadgets, it’s time to attempt restarting your Ecobee. Turn it off, wait as a minimum one minute, after which flip it lower back on again. Allow your Ecobee besides up as normal.

Once the thermostat has booted up, open the Quick Change menu (cog icon) and take a look at the Wi-Fi connection icon. If it isn’t linked yet, attempt last the menu, ready some extra minutes, an

Which Ecobee thermostat ought to you get?

The precise thermostat I examined become Ecobee’s flagship Smart Thermostat, retailing for $249. This version comes with pretty some functions that will, unfortunately, move completely unused in my domestic.

For example, the thermostat is geared up with a speaker and microphone, permitting it to double as a clever speaker, with assist for Alexa and Spotify Connect — however now no longer Google Assistant. While the Ecobee Smart Thermostat gives notably excessive best audio for a chunk of HVAC equipment, I haven’t lived in a domestic wherein the thermostat become in a area wherein I’d want to have music. ecobee3 multiple thermostats

Similarly, the Smart Thermostat is likewise the house base for Ecobee’s Haven protection subscription, which makes use of the Smart Sensors you already use for temperature sensing to locate movement while you’re now no longer domestic. You also can upload cameras and door/window sensors for delivered protection. While a very good concept for a few homes, movement-primarily based totally structures don’t paintings properly for me, primarily due to the fact I very own a cat.

If all you’re seeking out is a thermostat that may be managed with the Google Assistant and Google Home app, the Ecobee3 Lite can be the suitable fit. At a retail rate of $169, the Ecobee3 Lite gives almost the total AC/heating smarts of the flagship thermostat however lacks assist for HVAC add-ons like purifiers and strips away the extra functions. If you need to improve later for broader temperature sensing.

Before you buy

As with all different clever thermostats, the primary issue you want to bear in mind is whether or not or now no longer your device is well suited with the thermostat you’re buying. Ecobee gives a easy compatibility checker — which I, of course, forgot to test beforehand — to look whether or not or now no longer switching thermostats is even viable and the way tough it'd be.

In a few cases, putting in the Ecobee Smart Thermostat is a easy activity that may be finished simply on the thermostat aspect however, unfortunately, now no longer in my non-public case. Like many others, the AC device in my domestic best makes use of 4 wires and, therefore, doesn’t offer consistent energy to the thermostat. ecobee3 manufacturer

In this case, Nest thermostats use a battery that recharges each time it can. (Update 5/2: As stated with inside the remarks however, this battery method has its drawbacks.) For Ecobee’s thermostats, a special “Power Extender Kit” will, as a substitute, want to be set up to your real air handler or furnace.

Best case scenario, putting in the Power Extender Kit may be pretty straightforward, concerning disconnecting 4 wires from a manipulate board, attaching them to the Power Extender Kit, then connecting the package returned to the manipulate board. Of course, this may nevertheless be a piece outdoor of the same old DIYer’s consolation zone.

Unfortunately, the device in my domestic didn’t have a right manipulate board and become as a substitute a multitude of wires, transformers, and fuses. Without having a informed electrician with inside the family, I very severely doubt I could had been capable of get the Ecobee Smart Thermostat set up with out hiring an HVAC specialist.

TROUBLESHOOTING YOUR ECOBEE THERMOSTAT

 Here are a few solutions to the maximum regularly requested questions on the Ecobee clever thermostat.

IMPORTANT UPDATE for Current Ecobee3 and Ecobee4 owners: Check your settings!

We’ve observed that the Ecobee3 and a current Ecobee4 have a default placing for warmth pumps which could severely boom your application payments and reduce your system’s performance.

The new default placing is “No warmness pump with auxiliary warmness simultaneously.” If left because the default, this placing will purpose the compressor to show off on every occasion the warmth strips come on. That will eat greater power and placed out much less warmness, probably main to a miles better application bill. 2 ecobee3 thermostats

For higher power performance and comfort, extrade this placing to “Run warmness pump and auxiliary warmness simultaneously.” This manner your auxiliary warmness will complement your warmness pump in preference to changing it while the temperatures drop out of doors.

If you want any assist identifying a way to extrade those settings, please experience loose to touch us!

WHY DOES MY AUXILIARY HEAT KEEP COMING ON?

If you note that your auxiliary warmness appears to be approaching too regularly otherwise you get an alert that says “auxiliary warmness jogging too long,” there can be a easy restoration that would prevent a provider name.

If your Ecobee become lately installed, it’s feasible that the settings haven’t been modified from the manufacturing facility pre-sets. In different words, the manufacturing facility set the out of doors temperature at which the auxiliary warmness need to come on and it’s better than you need it to be. Reset it to the temperature at that you really want the auxiliary warmness to return back on and spot if that solves the hassle. ecobee3 thermostat sale

Even in case your Ecobee isn’t new, the settings should are becoming modified accidentally (specifically when you have youngsters withinside the house!), so take a look at them and reset the temperature if needed.

SEE ALSO: HOW TO PRONOUNCE ECOBEE

WHY IS THERE AN ALERT TO CHANGE MY UV LIGHT?

If you don’t have a UV mild to your HVAC system, this may be a complicated alert! Not to worry, though—it’s simply an automated alert that each Ecobee thermostat is about to provide at positive times, whether or not you've got got a UV mild or not.

WHY IS MY ECOBEE SHOWING QUESTION MARKS?

This is an indication that your Ecobee simply desires to be reset. Turn it off, wait some minutes, after which flip it lower back on again. Everything need to pass lower back to normal.

WHAT DO I DO IF MY ECOBEE4’S BLUE LIGHT DOESN’T COME ON WHEN I SAY “ALEXA”?

Try activating Alexa manually. Touch the microphone icon on the house screen, then tap “Push to Talk.” The blue mild need to come on. Speak and Alexa need to respond.

If Alexa does paintings while activated manually, you could want to be towards the thermostat while saying “Alexa.” Also, make sure you talk virtually and don't forget whether or not there can be history noise interfering.

WHY DOES ALEXA KEEP SAYING “SORRY, I NEED A MINUTE”?

This commonly way that your Ecobee has misplaced its reference to the Alexa provider. When that happens, a query mark need to seem with the microphone icon. Check the relationship among your Ecobee4 and the wireless network (see below). If the wireless is running however the Ecobee nevertheless can’t hook up with Alexa, you’ll want to touch Ecobee support.

WHY DOES MY ECOBEE THERMOSTAT KEEP SAYING “LET ME STRETCH MY WINGS”?

If your Ecobee continues displaying this message, it way that some thing is inflicting the thermostat to restart time and again again. It’s probable a hassle with the wiring/voltage, so that you need to name your depended on HVAC organization for provider.